Refund policy
Last Updated: 23 September 2026
At Ergora Office, we want customers to be satisfied with their purchases.
In addition to your statutory rights, we offer a voluntary return period of 30 calendar days after receiving the product.
To be eligible under our voluntary returns policy, a product should be unused, undamaged and returned in its original condition and, where applicable, original packaging.
Nothing in this policy affects your statutory rights in relation to faulty, damaged, misdescribed or otherwise non-conforming goods.
Statutory Cancellation Rights
For most goods purchased online, customers in the United Kingdom generally have the right to notify us that they wish to cancel their order within 14 days after receiving the goods, without providing a reason.
After notifying us of cancellation, customers generally have a further 14 days to return the goods.
Applicable statutory exceptions remain unaffected.
Return Costs
For eligible voluntary return requests made within the first 7 calendar days after receiving the product, Ergora Office will cover the reasonable return shipping cost.
For eligible change-of-mind returns requested from day 8 through day 30, the customer is responsible for the return shipping cost, unless otherwise required by law.
If a product is faulty, damaged, incorrect or not as described, Ergora Office will cover reasonable return costs where required.
How to Request a Return
Before returning a product, please contact:
Please provide your order number and the reason for your return.
Unless we provide different return instructions for your specific case, approved returns should be sent to:
Ergora Office / HW PAY LTD
121 Giles Street, Suite 1A
Edinburgh, Scotland
EH6 6BZ
United Kingdom
Refunds
Once a returned product has been received and inspected, we will notify you regarding the status of your refund.
For returns made under our voluntary return policy, approved refunds will normally be processed to the original payment method within 10 business days.
Where statutory cancellation rights apply, refunds will always be issued within the applicable statutory deadline if that deadline is shorter.
The time required for funds to appear in your account after we process a refund may depend on your bank or payment provider.
For questions regarding returns or refunds, contact:
Current UK government guidance states that online customers generally have 14 days after receiving goods to notify the seller of cancellation, another 14 days to return them, and the statutory refund must be made within 14 days after the seller receives the returned goods.