Shipping policy
Last Updated: 23 September 2026
Processing Time
All orders are processed within 48 business hours after payment confirmation.
Orders are not normally dispatched on weekends or public holidays.
Shipping Time
We offer free shipping on all orders to the United Kingdom.
Estimated delivery time is:
United Kingdom: 4–12 business days after dispatch.
Delivery times are estimates and may vary due to courier delays, customs procedures, weather conditions, public holidays, peak periods or circumstances outside our reasonable control.
Logistics & Transit Process
Once an order has been dispatched and is in transit, delays, temporary interruptions in tracking updates or other unforeseen logistical circumstances may occasionally occur.
While some circumstances may be outside our direct control, Ergora Office will remain available to assist customers with shipment enquiries and work with the relevant carrier to help resolve delivery issues.
If an order cannot be delivered within the expected timeframe or within a reasonable period, please contact our customer service team so that we can investigate the shipment and provide an appropriate solution where applicable.
Order Tracking
Once your order has been dispatched, you will normally receive an email containing your tracking information.
You may also use the Track Your Order page available on our website.
Lost or Delayed Packages
If your parcel is significantly delayed or appears to be lost in transit, please contact:
Our team will investigate the shipment and assist you in locating the order or provide an appropriate replacement or refund where applicable.
Incorrect Address
Please ensure that your shipping information is complete and accurate before completing your purchase.
Incorrect or incomplete delivery information may result in delays, failed delivery or the parcel being returned.
If you notice an error in your shipping address, contact support@ergoraoffice.com as soon as possible.
Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
Nothing in this policy affects statutory delivery rights. UK distance-selling guidance states that goods generally must be delivered within 30 days unless another timeframe has been agreed with the customer.